How can we help?
Reach out in the way that suits you best — we’re here to untangle the knots and put your mind at ease.

FAQs
Curious minds start here—check out our top questions first.
Can I get support before placing an order?
Absolutely! Our customer care team is here to help you choose the right product. Just fill out the contact form or reach us via email, phone, or live chat—we’ll be happy to guide you before you buy.
Can I return my order?
Yes, you can return unused items within 30 days at no cost. Please note: custom-made curtains are non-returnable unless there is a manufacturing defect.
My order arrived damaged—what should I do?
We’re sorry that happened! Please report it with photos on the same day you receive the package. We’ll send you a replacement at no extra charge.
How much is shipping?
Shipping is free within the U.S. for orders over $100. For orders below $100, a flat rate of $9.90 applies.
Can I change my shipping address after placing an order?
You can update your address anytime before completing checkout. If you need to make a change after placing the order, just contact our customer service team right away—we’ll do our best to help.
Do you accept bulk or business orders (e.g., for hotels or offices)?
Yes! We offer special pricing, faster production, and personalized service for bulk or corporate orders. Please reach out through our contact form for a custom quote.
Are your products under warranty?
All of our curtains come with a 2-year warranty covering both materials and manufacturing.
How long does it take to receive a refund?
Once your return reaches our warehouse, we process refunds within 5 business days, back to your original payment method.
I entered the wrong measurements—what can I do?
For stock items, we can arrange an exchange. For custom-size orders, please contact customer support—we’ll work with you to find the best possible solution.
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CONTACT US
Tel: +49 (0178) 449 86 51
E-Mail: info@gardinestan.com
Müller Str. 133B Berlin
Germany, 13349
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